The Company is confident that online gambling shall be only a form of entertainment and in any case, shall not be viewed as a way of earning money to live. The Company supports players who understand this and treat online gambling as a recreation measure.
The Company has developed these responsible rules in order to notify its players on the adverse consequences of excessive gambling. The Company informs players about potential risks of compulsive or uncontrolled gambling, the need to prevent underage gambling, and the potential of self-exclusion and other measures of responsible gambling.
One of the milestones of responsible gambling is to prevent any access of underaged persons to online gambling. Any individual by registering on the Website and creating the account confirms that the appropriate gambling age (18 or higher if required by the individual’s jurisdiction rules) has been reached by individual.
The Company does not permit anyone under the age of 18 or any higher age as required by the player’s jurisdiction to utilize any of the services the Company provides via the Website. The Company reserves the right to verify any player’s age and suspend any player’s account until information verifying legitimate age is provided. If the appropriate age is not confirmed, the Company reserves the right to exclude any player from its services.
If any individual under the legitimate age is found to be using the Website, its winnings forfeited and the case may also be reported to the police. The same will apply to any individual who is underage and plays on the Website with someone else´s stolen identity.
The Company also wishes to instruct any players who have minor living with them to:
Install and maintain reputable filtering and controlling software whether of general nature (such as NetNanny, CyberPatrol) or anti-gambing ones (BetBlocker, GamBan).
Do not save player’s login details so that anyone using the computer can access the Website.
Restrict minors’ access to any identity or financial documents.
The Company’s players are the most important part of the business. The Company is well aware that some players face huge problems while keeping control over their gambling activities and bankroll.
To help player control their wagering, the Company urges them to keep in mind the following principles:
not borrow money to make bets, either from friends & family or financial institutions as this could lead to adverse financial implications;
to remember that online gambling is just a leisure activity and should not be considered a way of making living so turning online gambling into a source of income is a dangerous path;
to gamble only the amount of money the player can afford to lose and without which the player can normally live;
to decide on loss budget before making bets and adhere to it;
to keep track of money and time spent on online gambling;
not to play while in stress, intoxication or depression;
not to try to cover losses by making more bets;
to alternate online gambling with other form of leisure or take frequent breaks;
to make use of self-limitation tools;
use self-exclusion or opt-out measures and immediately contact us or any problem gambling support organization.
In order to assess whether the player already has some issues with online gambling, the following questions shall be answered:
Do you stay away from work and study to gamble or have you ever spent your time at work or college for gambling at an online casino?
Have you neglected the wellbeing of your family for the sake of gambling?
Have you ever had to sell your property or borrow money to keep gambling?
Have you ever lied to cover up the amount of money or time you have spent gambling?
If you lost in a game, do you feel you must try and win back your losses as soon as possible?
If the player has answered “yes” to at least one of the questions above, the Company urgently recommend such a player to get in touch with the specialized communities or organizations.
The Company also encourage any player to, in addition to answering questions below, make self-assessment to understand if he has gambling problems, using one of the following tools:
Whenever the player identifies any problems with gambling, he could use any of the responsible gambling measures offered by the Company.
To keep gambling activities under control, the Company encourage the player to use the following self-protection mechanisms on our Web-Site:
Self-exclusion. Please learn about this option below.
Cool-down period. To help stay in control, the Company encourages players to take frequent breaks from gambling by setting up a so-called cool-down period. This option will allow players to freeze any possibilities to use the Web-Site and your account for a short time - between 1 hour to 48 hours. When the cool-down period is activated, the player is still allowed to log in and withdraw balance but no deposits, betting or gambling can be made.
Deposit limits. The player can set up a period between 24 hours till one week during which the amount of deposit he can make will be limited by the amount as guided by him. Within this period, the player cannot increase the limit but are free to decrease them.
Betting limits. Similar to deposits, the player can set your own limits to help control the size of the bets he makes during the period between 24 hours to one week. Within this period, the player cannot increase the limit but are free to decrease them.
Losses limit. Except for deposit and betting limit, the player can set up the amount which he can afford to lose during certain time.
Time session limit. The player may also choose to impose a time limit of his gambling sessions.
Gambling history. To realize a scale of how much the player bets, he can check a full history of transactions, withdrawals and deposits.
Seek external help. Except for using the Company’s tools, the player always can address your issues with problem gambling organizations offering support and counseling such as Gambling Anonymous or Gambling Therapy.
Once any player realized that his gambling stops being a form of entertainment, turns into daily obsession and adversely affects normal life order, the Company strongly encourages such player to use self-exclusion option.
Under the self-exclusion option, the player can contact the Company’s support team via email [email protected] and let it know if the player wishes to stop gambling on the Website for a certain period of time or indefinitely. Upon receipt of such request, the Company will take necessary measures to block player’s access to the account and cease sending any marketing and promotional materials. The specified conditions will take effect upon receipt of an email confirmation for your selected self-exclusion, which will be dispatched to the email address associated with your account registration. The email will indicate the date of completion for the self-exclusion. It is important to be aware that requests submitted through our chat function will not be handled. Instead, a customer support agent will guide you to utilize our customer support email service. Please note that requests made via our chat function will not be processed. However, a customer support agent will direct you to our customer support email service.
If the player wishes to use temporarily self-exclusion, he shall contact the Company and specify a period of time during which he wants to be excluded from any gambling activities on the Website. The minimum period of self-exclusion is 1 day. Once his account has been self-excluded, he will not be able to re-activate the account until the determined period is expired. Once the self-exclusion is lapsed, the player will be able to resume use of the account after requesting re-activation from the Company’s support service.
The player can also opt for an indefinite self-exclusion, without any timeframe. Once activated, he will be able to request re-activation of the account but the Company can refuse re-activation without justification.
As an alternative, the player can opt for the self-exclusion via Curacao eGaming self-exclusion form. In this case, the player will be excluded for a specified period but not shorter than 6 months.
Whenever option is chosen, the player shall settle all his pending bets and wagers before requesting self-exclusion and also withdraw his balance, if any.
Being a self-excluded means that the player will not be able to create a new account within the Website, use pre-existing account, make any transactions such as deposits, bets, wagers, withdrawals etc. Also, the Company will cease any marketing and promotional communication to such player once self-exclusion is activated and until re-activation of the account.
If the player decides to activate self-exclusion on the Website, it is strongly recommended to activate this regime on any other online gambling websites where the player has open accounts.
Once self-exclusion regime is active, the Company also encourages to seek for professional mental help from specialized organization such as Gambling Anonymous at or Gambling Therapy in order to effectively.
