Last updated: March 13, 2024
The Company adheres to and complies with “Know your customer” principles, which aim to prevent financial crime and money laundering through client identification and due diligence.
The Company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a user in LuckiCasino.We reserve the right to restrict the service, payment, or withdrawal until identity is sufficiently determined, or for any other reason in our sole discretion based on the legal framework.
We take a risk-based approach and perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions. As per the money laundering regulations, we utilize three stages of due diligence checks, depending on the risk, transaction, and customer type.
SDD — simplified due diligence is used in instances of extremely low-risk transactions that do not meet the required thresholds.
CDD — customer due diligence is the standard for due diligence checks, used in most cases for verification and identification.
EDD — enhanced due diligence is used for high-risk customers, large transactions or special cases.
Separately and in addition to the above, when a user makes an aggregate lifetime total of deposits exceeding EUR 2,000 (or currency equivalent) or requests a withdrawal of any amount inside the LuckiCasino or attempts to or completes a transaction that is deemed suspicious, then it is compulsory for them to complete the full KYC process.
During this process, the user will have to input some basic details about themselves and then upload:
A copy of Government Issued Photo ID (in some cases front and back depending on the ID document);
A selfie of themselves holding the ID doc;
A bank statement/Utility Bill.
A source of funds documents (Photo of the card used for deposit.)
Guideline for the “KYC Process”
Proof of ID
Signature Is there
Country is not one of the following Restricted Countries: USA, Netherlands, France, United Kingdom, Australia, Spain, Austria, Comoros, Germany, Dutch West Indies (Aruba, Bonaire, Saba, Statia, St Martin and Curacao), all FATF Blacklisted countries (such as Iran, North Korea etc.) or sanctioned countries, any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles) deems online gambling illegal or which are are blacklisted and other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority.
Full Name matches client’s name
Document does not expire in the next 3 months
Owner is over 18 years of age
Proof of Residence
Bank Statement or Utility Bill
Country is not one of the following Restricted Countries: USA, Netherlands, France, United Kingdom, Australia, Spain, Austria, Comoros, Germany, Dutch West Indies (Aruba, Bonaire, Saba, Statia, St Martin and Curacao), all FATF Blacklisted countries (such as Iran, North Korea etc.) or sanctioned countries, any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles) deems online gambling illegal or which are are blacklisted and other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority.
Full Name matches client’s name and is same as in proof of ID.
Date of Issue: In the last 3 months
Selfie with ID
Holder is the same as in the ID document above
ID document is the same as in “1”. Make sure photo/ID number is the same
Proof of Deposit
Photo of the front and backside of the card with the first 6 and last 4 digits to be visible and CVV/CVC to be covered
Name of the card holder and account owner must be the same. In-case your card has a required signature field that needs to be signed
Notes on the “KYC Process”
When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
Once all proper documents are in our possession then the account gets approved.
KYC reviews are typically completed within 48 hours.